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Explore answers about your meals and deliveries.
Getting Started
How to order
When should I order for my next delivery?
The order policy says to place your order before 9 PM for the next day’s delivery. Orders after the cut-off are processed for the following delivery day. Check the listing for any special timing.
Link to this answerHow do I place an order?
Browse meals for your city, open a listing, choose your plan, start date and available options, then add it to your cart. At checkout, enter your delivery address, review the total and complete payment.
Link to this answerWhat is TiffinStash?
TiffinStash is a marketplace that brings together tiffin and meal options from local kitchens. Browse different sellers, cuisines and plans in one place. Find your tiffin.
Link to this answerWhat is a tiffin?
A tiffin is a meal, often home-style, prepared and packed for delivery. What is included depends on the seller and the plan you choose.
Link to this answerHow do I choose a tiffin or meal plan?
Start by checking which meals are available for your location. Compare the menu, meal details, price and delivery information on each listing, then choose the plan that suits you. Explore your options.
Link to this answerCan I try a meal before choosing a longer plan?
Many sellers offer a one-day trial. Check the available plans on the meal’s listing before ordering. You can also explore the Taste Drive collection to try a variety of meals.
Link to this answerSubscriptions
Plans, skips and pauses
Do weekly and monthly plans include weekends?
Standard weekly and monthly plans cover Monday to Friday. Check your meal listing for the delivery schedule and any special terms.
Link to this answerHow do trial, weekly and monthly plans work?
Available plans are shown on each meal listing. A trial is generally one delivery day, a weekly plan covers five delivery days and a monthly plan covers 20 delivery days. Review the listing for the schedule and any special conditions.
Link to this answerCan I skip a delivery day?
Weekly and monthly plans may allow delivery days to be skipped. Please message our team with your order details and the date you would like to skip. Check your meal listing and the order policy for applicable notice and conditions.
Link to this answerCan I pause my plan?
If you need a break, message our team with your order number and the dates you would like to pause. We will help you understand the options and conditions that apply to your plan.
Link to this answerCan I switch to a different seller?
If you would like to try a different kitchen during an ongoing plan, contact our team. We can help you check the available options and any price difference or conditions.
Link to this answerDoes my meal plan renew automatically?
Standard trial, weekly and monthly plans are one-time prepaid purchases and do not automatically renew. To continue, place a new order after your plan ends. Check your listing for any special terms.
Link to this answerDelivery
Timings, areas and tracking
Can I choose an exact delivery time?
Deliveries follow a route, so an exact time slot may not be available. Check your listing for the delivery window and your tracking link for the latest estimate.
Link to this answerDoes TiffinStash deliver to my address?
Availability varies by seller and location. Visit Find your tiffin to explore options for your area, then check the delivery details on the meal listing. If you are unsure, our team can help.
Link to this answerWhen will my meal arrive?
Delivery windows vary by meal and seller. Check the delivery details on your chosen listing and your tracking link for the latest estimate. Traffic, weather and other route conditions can affect arrival times.
Link to this answerHow do I track my delivery?
Look for the tracking link sent by email or SMS. Open it to see the available delivery details and estimated arrival. Check your email if you do not receive a text, and contact support if you need help.
Link to this answerWhere will my meal be left?
Please provide clear delivery instructions when ordering. The available drop-off options and any building access requirements are described on your meal listing and in our delivery policy.
Link to this answerIs upstairs delivery available?
Upstairs delivery may be available for an additional charge. Check the meal listing and available options for the price and conditions for your plan.
Link to this answerWhat if my delivery is late?
First, open your tracking link for the latest update. If you need assistance, message our team with your order number. The delivery policy and your listing explain the conditions that apply to delays.
Link to this answerOrder Changes
Modify or cancel
How soon should I report a problem with my order?
Tell our WhatsApp support team as soon as possible. The order policy asks customers to report issues within 24 hours of receiving their order; include your order number, details and a photo when useful.
Link to this answerCan I change my delivery address?
Yes. Message support with your order number and the new address before 9 PM on the previous business day, so the team can check availability and update your order.
Link to this answerWhen should I request an order change?
For an ongoing plan, contact support before 9 PM on the previous business day. Requests after the cut-off or on the delivery day may not be accommodated. Check your listing and the order policy for details.
Link to this answerHow do I request a change to my order?
Message our support team on WhatsApp with your order number and the change you need. Requests and cut-off times may depend on the meal or plan; see your listing and the order policy for details.
Link to this answerHow can I cancel my order?
Please contact our support team with your order number as soon as possible. Cancellation eligibility, notice and any fees depend on the applicable policy and listing. Review the order policy or ask our team for help with your order.
Link to this answerMy delivery has not arrived. What should I do?
Please check your tracking link and delivery location first. If you still cannot find your meal, message our team with your order number and details so we can look into it.
Link to this answerSomething is wrong with my order. How do I get help?
Please message our support team with your order number, a description of the issue and a photo if useful. The order policy explains how to report an issue and how requests are reviewed.
Link to this answerHow do I contact TiffinStash about an ongoing order?
For an existing or ongoing order, message our customer support team on WhatsApp at +1 437-937-3267. Include your order number and a short description so we can help. See our contact page for more ways to reach us.
Link to this answerPayments & Offers
Refunds, credits and rewards
How do refunds work?
Refund requests are reviewed according to the issue and the applicable order policy. Contact our team with your order details, and see the order policy for the current process and conditions.
Link to this answerHow do I pay for my order?
Available payment methods are shown at checkout. Please review your order total, delivery options and any applicable taxes before placing your order.
Link to this answerHow do rewards work?
You can find Stash Rewards information and available offers on the TiffinStash website. Open the rewards gift icon on another store page to view your points and available redemption options.
Link to this answerMeals & Sellers
Cuisines, diets and listings
Can I find meals for my dietary preferences?
You can browse available cuisines and meal descriptions to find an option that suits you. Ingredients, preparation and customization vary by kitchen. For allergies or specific dietary needs, contact us before ordering so we can help you check with the seller.
Link to this answerCan I customize my meal?
Customization may be available depending on the kitchen and your request. Please contact our team to check the options for the meal you are interested in.
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